• How do i make a purchase?
• how do i redeem a voucher?
• how much does postage & packing cost?
• how long will it take for my order to arrive?
• what other payment methods can i use?

HOW DO I MAKE A PURCHASE?
To make a purchase simply click the buy button next to a product or voucher's details. If you wish to purchase more than one of any item type the number required in the box next to the buy button.

Continue adding products or vouchers until you have everything you require then click on the checkout button, this can be found at the top of every page in the Store.

Enter your name, address and contact details as requested, click the 'continue button.

Enter your payment details as requested, click 'Finish'
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Beauty Programmes - Call the Rainbow Room Beauty & Spa to arrange an appointment. At the time of booking you will be requested to pay a 25% deposit. If the programme is prepaid then 25% of the value of the voucher will be taken as a deposit.
Please note that if the appointment is cancelled with less than 24 hours notice then the deposit becomes non-refundable.
To avoid disappointment please book appointments well in advance. Please consult with one of our therapists at the time of booking to ensure maximum benefit from your choice of Programme.

Products - You can redeem vouchers in whole or in part for Products in any of our Salons. You currently cannot redeem your voucher for products from our OnLine Store.
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HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We guarantee all orders will be delivered within 28 days. Ordinarily we endevour to process orders and dispatch them within 4 working days and they should therefore arrive within a week.
Exceptionally busy times, i.e. Christmas can result in delays so please ensure you order in plenty of time is the purchase is a gift.
Please note orders placed by cheque will take an additional 4 working days to allow the payment to go through the bank clearing system.
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If you are using a credit or debit card you will be asked to enter your card details as part of the ordering process.

Your details will be send via our secure server and payment gateway.

CHEQUE -If you pay by cheque your order will be processed once we have received and cleared your cheque. To pay by cheque please print the page containing your full shopping basket and send with your name, address, telephone number and email address to:

Orders
Rainbow Room International
30 George Square
Glasgow
G2 1EG

FAX - To send your order by fax, please print the page containing your full shopping basket and fax with your name, address, telephone number, email address, Credit Card details and signature to: 0141-226 1600

Please note goods ordered and unpaid will be cancelled after 30 day
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