How often have you visited a Rainbow Room International Salon?
Never
Once
2 - 4 times
4 - 8 times
more than 8 times

1. Making your appointment.

Which Salon did you visit? Buchanan Street Buchanan Street Beauty Royal Exchange Square Salon Beauty & Spa George Square Fame Academy - R. Exch Sq Academy - Howard Street Great Western Road Crow Road Clarkston Stirling Ayr

If you made your appointment by telephone, was your called answered quickly?
Yes
No

If the answer to the above was 'NO' were you offered an explanation or apology?
Yes
No

Did the receptionist ask if you had visited the salon before?
Yes
No

Did you feel that your requirements were understood?
Yes
No

Were services and prices explained to you adequately?
Yes
No - Please give details

Were you able to get an appointment to suit you?
Yes
No - Please give details

2. Your Overall Impression of the Salon

How would you rate the appearance of the Salon from the outside?
(1 being Very poor - 10 being Excellent

1	2	3	4	5	6	7	8	9	10

How would you rate the general appearance of the Salon from the inside?

1	2	3	4	5	6	7	8	9	10

How would you rate the tidiness and cleanliness of the salon overall?

1	2	3	4	5	6	7	8	9	10

Please add any comments about your impression of the Salon.

3. Staff

How were you greeted? (tick all that apply)

Greeted with a smile
Coat bags/packages taken
Shown to a seat
Offered refreshments
Offered magazines to read
Shown where the toilets were
Dealt with promptly

How would you rate the appearance of the reception staff?

1	2	3	4	5	6	7	8	9	10

(Hair Only) How did your stylist greet you? (tick all that apply)
They introduced themselves
Used your name
Shook your hand
Made you feel at ease
Explained the visit procedure
Gave a thorough consultation
Checked the condition of your hair
Asked about previous treatments
Discussed in detail your requirements, taking into account your lifestyle, hair habits, likes and dislikes
Advised on styles that would suit you and your lifestyle.
Explained about face shapes
Checked the elasticity and porosity of your hair
Offered colour analysis
Gave explanations during the consultation
Told you what to expect from the visit and what the result would be was confirmed with you
Gave you the opportunity to ask questions

How would you rate the appearance of your Stylist/Beauty therapist?

1	2	3	4	5	6	7	8	9	10

Shiatsu

Please check all that apply

Shiatsu offered
Shiatsu massage explained
The massage relaxed you
All products used on you were explained
Asked to uncross legs and close eyes during shiatsu
The shampoo was invigorating
'Must' was applied to your hands after the shiatsu

Your Hair Cut and colour if applicable

Please check all that apply

The stylist explained what they were doing and why
A commentary was given throughout the hair cut on how the haircut was being carried out
The colour application was explained
Refreshments and magazines were offered whilst colour developed

Styling

Please check all that apply

An explanation of styling products used was given
You were shown how to apply and use styling products
You were shown how to dry your hair
The correct tools for styling your hair were recommended
You were given the opportunity to style your own hair
You were shown how to achieve the style at home
You were shown your hair from all angles - using a back mirror
A recap of your hair and style was given
You were advised on which products to use
You were advised on a date for a return visit

Leaving the Salon

Please check all that apply

The stylist/therapist went with you to reception
The stylist/therapist said goodbye with a smile
Payment for services and products was handled efficiently
You booked your next appointment

Overall, Rate your whole experience in the salon

1	2	3	4	5	6	7	8	9	10

What was the name of your Stylist/therapist? (optional)